At Hwashow, we are committed to providing exceptional support for our valued business customers. Whether you have a question about our gas appliances, need assistance with parts, or require troubleshooting help, our dedicated team is here to ensure you receive the best service possible.
This seems to be the most frequently asked question by global buyers. The answer is Both.
We started our business in 2006 as a business office of factory.
In the beginning, we only sell and export products manufactured from our own factory. With the development of the business, our product line became wider and wider, we started to purchase from many other manufacturers and handle consolidated orders.
Finally, we became a separate company independently in 2017. Subsequently, we developed rapidly and established cooperative relationships with many manufacturers.
However, not all factories are worthy of long-term cooperation. Some cooperation have also created a lot of problems and troubles for us, and some have brought a lot of losses.
In the early stages of our development, we learned deeply that the cost of working with the wrong suppliers was too high. We encoutered various problems that we cannot tolerate and we suffered huge losses.
Those factories who increase prices at will, those factories who deliberately quoting higher prices for orders of export goods, those factories pay little attention to order delivery and fulfillment, those factories with frequent delivery delays and responsibility, and factories who cannot supply qualified products continuously... We will never cooperate again.
We learned deeply that the cost of working with the wrong suppliers was too high. Thus, we attach great importance to selecting qualified suppliers, and we spent much time selecting and developing qualified manufacturers, together with conducting follow-up evaluations.
Our top principle is that: We only work with the RIGHT factories. No matter how big they are, no matter how long time they exist, as long as they can produce in strict accordance with our rules and requirements.
Then we evaluated some of them and choose the proper ones, negotiate with them. And the best part is that: We invest real money into our approved suppliers and deepen the relationships.
In this way we could have control power on manufacturing sector. And we still keep good conditions (price & quality), even better than some other manufacturers.
At the heart of our business is the principle of 'DELIVERING QUALIFIED GOODS CONTINUOUSLY.' We are dedicated to upholding this commitment with the utmost seriousness, ensuring that every product we provide consistently meets the highest standards of quality.
Our sales office is located in Ningbo city, Zhejiang province.
Our factory is also located in Ningbo city, Zhejiang province.
From our sales office to our factory, it takes about 1 hours on the way.
If you are uncertain about the best route, please feel free to contact us. We are here to provide guidance and ensure you have a good trip.
We mainly sell to business customers (B2B).
For sea or air transportation, our MOQ varies according to different products.
For some special orders like trial order or supplementary order, the MOQ is negotiable depending on different products.
Yes, OEM and private labeling are acceptable.
Sure. With a team of industry experts, we are dedicated to developing products that meet your specific requirements. Whether you need customized solutions or unique design artworks, we are equipped to bring your vision to life while maintaining our commitment to delivering qualified goods continuously.
Usually samples (or counter samples) are free, we do not charge for them. However, we might charge courier cost or ask for customer's courier account.
We send many samples on our own account every week and month, it is a very big cost caused by this. So now we are required to ask for customer's courier account. If we can reach an order, the courier cost will be deducted from the amount of total amount. Hope you can understand and thanks for your understanding & support.
We well know when a customer asks us to send samples, it means the customer has interest in the products or would like to give a chance to evaluate whether could work with. We really appreciate that and we will try to find a way to reduce the pre-order cost.
Sure. We will send producton samples to customers and the samples are free of charge.
Generally we accept the following two payment terms:
1) T/T Swift Transfer
For sea transportation: T/T 30% advance payment as deposit, the balance paid against B/L copy in 5 days.
For air transportation: T/T 50% advance payment as deposit, the balance paid before shipment.
2) L/C at sight
Yes, you will not get confused that have to transfer to any third-party company.
We accept payments in USD, EUR, and offshore CNY transfers, providing flexibility and convenience for our customers.
We mainly sell goods to a business, not an individual. Generally Paypal is not acceptable by us.
However, if you need to pay us a small amount (for samples fee or some special charges), you could pay via Paypal or Western Union.
Usually within 24 hours during the working days.
Usually we use Email, Telephone, WeChat and WhatsApp.
The latest product E-catalog will be shared here soon.
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